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New Features

The following new features and updates are included in this release. Not all features are available to customers using older versions.

Release 2017.3

Feature	Description	*	Help Topic Link
Adding a background image	Customize the Self Service Mobile interface by uploading a background image	C	About the Options on the Application Tab
Updated default searches	The default search for the Incident business object is now set to All Active Incidents. Edit this from the business object to change the setting.	C	Default Saved Searches for Incidents
Resource Management	When installed, this quick action allows you to see the calendar view of an employees schedule. If it will be used with Project and Portfolio management, the PPM package must be imported and installed before the Resource Management package.	M	Resource Management
Endpoint Manager Remote Control	Allows an Endpoint Manager service desk analyst with appropriate authentication, to remotely control the desktop for a customer using ISM.	C	Using Endpoint Manager Remote Control
RapidReports	Once configured, this feature introduced in ISM 2017.3 allows you to create a report with one click.	C	Using RapidReports
Endpoint Manager Connector	After downloading an app from the ISM App store, this functionality allows you to import data from Endpoint Manager (EPM) databases to the ISM database.		Importing Data Endpoint Manager (EPM) Connector

Feature	Description	*	Help Topic Link
Remote Control session for EMP	Allows a Service Desk analyst with remote control rights to Endpoint Manager (EPM) to open a remote control session.		Using Endpoint Manager Remote Control
Discovery	Administrators can enable LanProbe on Gateway server installation		Working with LanProbe

Feature	Description	Help Topic Link
Updated default searches	Updated the way the system searches and changed the way results are ordered in the Knowledge Center for Self-Service users.	About Simple Text Search Searching for Information in the Knowledge Center
Rolling back default searches	You can also roll back the search model to the version available prior to Release 2017.1 by creating a new global constant that will disable (or re-enable) the feature.	Defining a New Global Constant for Full Text Search Relevancy Creating a Global Constant
Updated default searches	Added a field for specifying a default saved search for a business object.	Using Business Objects
Self Service Mobile	The administrator role can now change default settings for the following items on the My Items pages: Filter, Sort Dir, and Items per page.	Customizing Pages in the Self Service Mobile User Interface

* See Legend below.

A	This feature automatically appears upon upgrade; usually smaller enhancements that do not disrupt daily use for existing customers.
C	This feature is immediately available to all customers but must be specifically configured.
M	This feature is not available to existing customers and must be manually configured. This is typical of certain types of metadata changes that could adversely affect existing deployments. This content may be available as a package in the Ivanti App Store.
N	This feature immediately available to new installations and not to existing customers.
P	This feature is restricted to, and relevant for, on-premise deployments only.
S	This feature is restricted to, and relevant for, Cloud deployments only.

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